Musings on Product Management, Customer Service, Agility, and More
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Ask Your Users These Three Questions to Improve Your Customer Support
Almost daily I come across at least one support request from a user that reads the way Miss Teen South Carolina answers this question: It’s always frustrating for me not because I’m bothered, but because more often than not this kind of request means this user is likely to get frustrated with me for the…
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A Bias for Action – Avoid the Only True Failure
Working at Amazon was one of the coolest opportunities I’ve ever had. I was only there about two and a half years, but my professional growth during that time was astounding. I learned more about leadership, humility, and even life there than any other experiences I’ve had in my adult life. Looking back, I can…
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Sharing this post is a bad idea
Why do we so often fail to meet the goals we set for ourselves? For a few years now I’ve REALLY wanted to blog. I’ve had so many ideas I’d love to flesh out in writing…to talk through and get feedback on. Blogging is something I’ve been really, really excited about! I’ve talked to others…
Got any book recommendations?