Category: Uncategorized
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Magai.co and ChatGPT – My New Neurodivergent Superpowers
*The content below contains affiliate links for Magai.co. I wrote this post before I signed up for their affiliate program. It’s a product I love and believe in. I wasn’t diagnosed with ADHD until I was in college. In hindsight, all the signs were there but no authority figures in my life ever saw them.…
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Start Making your Support Agents Your Sales Team! (Part 2 of 2)
When I wrote Monday’s post on what a bad idea it was to make your sales team your support team, I let you know that a second post was coming and that my thoughts weren’t complete. I saw a lot of great conversation on Twitter and Facebook, and Mike Lyons in particular nailed the problem:…
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Stop Making Your Sales Agents Your Support Team (Part 1 of 2)
At a conference I attended recently, I talked to representatives from a web hosting company about some issues that mutual customers of ours had experienced with their customer support department. We constantly hear complaints on our end (as a WordPress plugin) that this hosting provider isn’t interested in helping them, or tells their customers that…
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Nothing is Special About Good Customer Service
Recently I had the opportunity to interview several candidates for a position with our company. In the interview process, I asked a handful of carefully chosen STAR method questions and I noticed a concerning trend in some of the responses I received. As an example, one of the questions was “Tell me about a time…
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The Most Effective Tool for Interviewers (and Interviewees) – The STAR Method
Before I write on specifics about interviewing a potential support candidate as a followup to this post, I wanted take a moment to talk about interviewing in general. I’ve noticed a lot of my peers in the WordPress space are facing making their first hire, and/or don’t have a lot of experience interviewing candidates or…